Shipping & Returns Policy
Fast, flexible delivery and clear guidelines for returns and exchanges.
Shipping & Delivery
We are committed to processing and delivering your order quickly and reliably across Africa and Europe.
Delivery Schedule & Fees
| Destination | Order Value | Delivery Details |
|---|---|---|
| Nairobi County | All orders | FREE Delivery (Within 24 Hours) |
| Nationwide (Outside Nairobi) | Ksh 3,000/- and Above | FREE Delivery (Within 24 Hours) |
| Nationwide (Outside Nairobi) | Below Ksh 3,000/- | Delivery fees calculated at checkout based on location. |
Pickup Option: You may also pick up your order from our office at Kenya Cinema Plaza, 4th Floor, Room No. 4--4B.
Returns, Exchanges, and Refunds
Eligibility for Return
Due to the nature of our health and wellness supplements and cosmetics, we maintain strict quality and hygiene standards.
- The item must be unopened, unused, and in its original sealed packaging .
- The return request must be initiated within 7 days of the delivery date.
- Items that have been opened or consumed are not eligible for return.
How to Initiate a Return
Please contact our support team immediately at 011 750 5979 (Call/WhatsApp) or info@lizmartNaturals.com. Provide your order number and clear photographs of the product packaging. Refunds are processed after successful inspection of the returned goods.